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User Guide Guidelines for Using Wasel Platform Website & App + Technical Support
This guide aims to help you use the Wasel educational platform effectively and explain how to get technical support when needed.

Usage Guidelines

  • Download the app from Google Play or App Store.
  • Create a new account using your email or phone number.
  • Enter your basic information such as name, grade, and password.
  • Select a subject or course from the main menu.
  • Watch recorded lessons or join live sessions.
  • Take quizzes and review your results instantly.
Usage Guidelines
Account Management

Account Management

  • You can edit your personal information from the settings page.
  • To change your password, go to the security settings.
  • You can log out and log in again at any time.

Technical Support

The technical support team provides solutions to issues you may face while using the platform, such as login, content loading, or payments.
Contact Channels
  • 📞 Phone:00971508004426
  • 💬 WhatsApp:00971508004426
Working Hours
  • Sunday – Thursday: 9:00 AM – 9:00 PM
  • Friday & Saturday: Limited support via email
Request Follow-up
After submitting your request, you will receive a tracking number to check the status until it is resolved.
Technical Support
By following this guide, you can fully benefit from the Wasel educational platform while ensuring technical support is available anytime.