Have a code? Activate it now Enter your code to access courses and offers or you can buy a code from here
Terms & Conditions General Terms & Conditions for Using Wasel Educational Platform
Please read these terms and conditions carefully before using the website or mobile application of Wasel Educational Platform. By using the platform, you explicitly agree to fully comply with all the provisions herein.
Definitions
Unless the context requires otherwise, the following terms shall have the meanings set forth below:
  • "Platform": Refers to the Wasel Educational Platform website and application, and all associated electronic services.
  • "User": Any person who uses the platform in any capacity, whether as a student, guardian, teacher, or visitor.
  • "Services": All educational content including courses, videos, exams, subscription cards, interactive exercises, and other materials available through the platform.
  • "Content": Anything presented or offered through the platform, whether visual, audio, written, or interactive.
Usage Terms
  • To use the platform, the user must be at least 13 years old, or have guardian approval.
  • The platform may only be used for personal educational purposes; commercial or promotional use is strictly prohibited without prior written consent.
  • The user is fully responsible for keeping login credentials confidential and bears the consequences of any unauthorized use.
  • Paid content must not be shared, copied, downloaded, or republished by any means without official authorization from the platform.
  • The platform reserves the right to suspend or terminate any account immediately in case of a violation of these terms.
System & Device Requirements
  • Supported OS: Android 13 or later, iOS 16 or later.
  • Minimum RAM: 4 GB.
  • Processor: Quad-core, minimum 1.8GHz.
  • PC: Windows 10 / 64-bit or later.
  • Internet Speed: Minimum 20 Mbps download and 8 Mbps upload.
  • Login is allowed from only one device, changeable up to 5 times. Exceeding this limit will result in permanent account suspension.
  • It is prohibited to use external apps for screen recording, content modification, or bypassing security restrictions.
Intellectual Property Rights
  • The subscription grants a temporary, non-exclusive right for personal use only. It does not transfer intellectual property rights or allow commercial/institutional use.
  • All rights related to educational content available on the platform are reserved and exclusive to Wasel Educational Platform.
  • Redistribution, recording, or sharing of any content is strictly prohibited without prior written approval from the platform management.
  • Any violation of intellectual property rights will result in account suspension and legal action under UAE copyright law.
Payment & Refund Policy
  • Subscription cards may be purchased through authorized representatives or distributors, payable in cash or electronic payment within the UAE, with all prices inclusive of the 5% Value Added Tax (VAT) applicable in the United Arab Emirates.
  • The value of the card cannot be refunded once activated or scratched.
  • If activation reveals device incompatibility within 48 hours, a return request may be considered.
  • Refund requests are accepted within 3 days of purchase only through authorized representatives and under specified conditions.
  • The platform is not responsible for lost, unused cards.
  • Except as stated above, all payments are final and non-refundable after activation.
Conduct & Lawful Use
  • It is prohibited to use the platform or communicate through it to publish offensive, inciting, or unlawful content under UAE laws.
  • Users are prohibited from attempting to hack, decrypt, or use automated tools to collect data, as this constitutes a violation of UAE cybercrime laws.
  • Users must maintain respectful behavior when interacting in comments or communications.
  • The platform reserves the right to delete or modify any inappropriate content or comments without prior notice.
Service Availability & Maintenance
  • The platform strives to provide 24/7 service, but users acknowledge possible temporary interruptions due to maintenance or technical issues.
  • The platform is not responsible for any losses resulting from temporary service interruption or poor internet connectivity of the user.
Changes
  • The platform reserves the right to modify these terms at any time.
  • Users will be notified of major changes, and continued use of the platform constitutes implicit acceptance of such changes.
Account Termination
  • The platform may immediately suspend or terminate accounts in case of violations.
  • Users may request account deletion, noting that used codes cannot be reactivated or refunded.
Liability Disclaimer
  • Personal data is subject to the platform’s Privacy Policy, and by using the platform you consent to the collection and use of such data accordingly.
  • The platform bears no responsibility for:
    • Losses resulting from reliance on content.
    • Account breaches due to sharing login credentials.
    • Device or network failures of the user.
  • All payments are final and refundable only under the specified cases.
Governing Law & Jurisdiction
  • These terms are governed by the laws of the United Arab Emirates.
  • Dubai courts have exclusive jurisdiction over any disputes arising from these terms or platform use.
Technical Support
You may contact us at any time through the following channels:
  • By Phone
    • Call number:
    • Working hours: 9:00 AM to 7:00 PM (all days except Friday)
  • By WhatsApp
    • WhatsApp support number:
    • Please send a message including: student’s name, grade, and a detailed problem description.
Support Conditions
  • Responses are provided within a maximum of 24 business hours.
  • If the user is under 18, it is preferable that communication is done by the guardian.
  • No responses are provided outside official working hours.
  • Please avoid using multiple channels for the same issue to prevent duplication and delays.
Official Address
Wasel Educational Platform
Dubai – United Arab Emirates